WISH has been developed to facilitate the service operations of companies with a large and dynamic workforce. This application includes web-based software solutions to manage all aspect of staff employment from recruitment through payroll time sheets. Deployment of a large workforce can be a daunting task – ProtaTECH takes the guesswork out and streamlines the process. However, the software is only as good as the installation and support.

Implementing and installing any software system requires knowledgeable vendor support and proper end user training. ProtaTECH has many years of experience in these areas and has successfully installed various levels of WISH for many different clients. Our implementation methodologies are tried and true and all aspects of the project are developed, tracked, and signed off when completed.

We begin with the information gathering phase. This initial data gathering is done on site and is accomplished with the use of scheduled meetings with various levels of the client’s staff. Our senior consultants meet with all managers and schedulers to clearly understand and document each departments individual scheduling and deployment methodology. We then meet with HR and payroll to further document the entire hiring and employee management functions along with any payroll specific needs. Accounting comes next to understand payroll time sheet coding and reporting levels necessary to provide meaningful data. And finally a closing meeting is done with the project team to discuss any outstanding items.

The next phase is the database build and data import. Based upon the information gathered from the first phase, a database structure is built and basic system data imported. An employee data import is then completed to populate as much information as possible.

Hardware delivery and deployment will be then initiated. Since the application is hosted there are no hardware requirements on the client side to access the system. Time capture systems require ProtaTECH provided and approved hardware devices including touch screen wall mounted clocks, kiosk touch screen clocks, or handheld wireless devices. Optionally the client is able to run the time clock system on a PC, laptop, or a client provided hand held device (the specific hand held device must be sent to ProtaTECH for functionality sign off). Standard Zebra card printers are provided to allow either single side or double side card printing. Symbol tethered scanners are provided for inventory module functionality.